Frequently Asked
Questions

Pricing is simple and transparent, across four box sizes with terms from 3 months to a full year:

Small (45mm) — from AED 331/month, exclusive to our Platinum Tower, JLT branch
Standard (70mm) — from AED 420/month
Medium (120mm) — from AED 648/month
Large (170mm) — from AED 840/month

All prices include 5% VAT. Insurance is optional and priced separately. See the full pricing breakdown on our homepage.

Booking takes about 10 minutes. Reserve instantly online, or visit any of our 6 Dubai branches any day before 6pm with a valid ID or passport — no appointment necessary, though you're welcome to call or WhatsApp us first at +971 52 146 4960. Your box is accessible immediately after registration.

Extremely. Unlike a conventional safe deposit box, where you share access with facility staff, MySafe uses fully automated, multi-layered security: you alone hold your access card, choose your own 4-digit PIN, and verify with your unique biometric signature. Without all three, no one — including MySafe — can open your box.

For security reasons, we don't publish the full technical detail behind these systems, but the layered design is exactly what gives our insurers, and our clients, real confidence.

Insurance is entirely optional and available whenever you'd like it — it isn't automatically included in your rental. You can add coverage underwritten by Lloyd's of London, one of the largest insurance markets in the world, on an "All Risks" basis, with cover available from AED 80,000 up to AED 5,000,000 per box.

There's no need to declare individual items or explain your reasons for the level of cover you choose — that's private information, entirely up to you. See our Insurance page for more detail.

No. Unlike a bank locker, MySafe doesn't require a bank account or any prior banking relationship. Registration takes about 10 minutes with a valid Emirates ID or passport, and your box is accessible immediately after.

For most people, yes. A bank locker is a secondary service tied to your banking relationship — limited to branch hours, sometimes with a waiting list, and not automatically insured. MySafe operates independently of any bank: no account required, 24/7 automated access at any of our 6 Dubai locations, and the option to add Lloyd's of London insurance entirely on your own terms.

Yes. MySafe Dubai welcomes residents, non-residents, and visitors alike — you don't need UAE residency to register. Bring a valid passport or ID, and you can have a box the same day.

MySafe Dubai operates 6 fully automated centres across the city — see our full list of branches — and every one is open 24/7. Bring a valid passport or Emirates ID, and our team will walk you through everything in person.

MySafe is built for genuine privacy: neither our management nor staff have any visibility into what's inside your box — that's your domain alone. Within our list of prohibited items (below), the range of what our clients store is broad: jewellery, gold, cash, passports, title deeds, wills, share certificates, family heirlooms, backup drives, and other valuables and important documents.

If you're storing original legal documents like a Power of Attorney or Will, it's worth letting a trusted party know their location — arrangements can also be made to register a nominee on your account. Ask our team when you book.

Yes. Dubai applies 0% tax on the import and export of investment-grade gold, and there's no restriction on storing legitimately owned gold, jewellery, or cash in a private safe deposit box. As with any valuable, we'd recommend keeping your own private record of high-value items for your reference — never shared with MySafe, as we have no visibility into your box.

Yes — and this is actually one of MySafe's real advantages. Most advice around safe deposit boxes warns against storing your passport, because bank lockers are only accessible during branch hours. MySafe is different: with 24/7 automated access, you can retrieve your passport the moment you need it, any day, any hour.

It's illegal to store weapons, ammunition, explosives, drugs, or any flammable, corrosive, or hazardous material — as well as the proceeds of any criminal act. If you're ever unsure whether an item is suitable, ask our team before you book; we're glad to advise.

Create your MySafe account online to manage your box entirely yourself — renew, update your payment details, view invoices, or close your booking, all without a branch visit. You can also enable auto-renewal so your protection never lapses. Manage your box online any time.

Simply let our team know the level of cover you'd like, whether at booking or any time after — through any of our branches or your online account. If you're insuring higher-value items, it's sensible to keep your own private record (photographs, valuations, serial numbers) for your reference. This should never be shared with MySafe management or staff — we have no visibility into your box's contents.

Yes — you can nominate a second person to access your box at any time. They'll need to complete their own registration first, with the same ID requirements as the primary holder.

You can view and print our full Terms & Conditions directly from our website at any time, or request a hard copy from management during any branch visit.

A safe deposit box isn't just for gold and diamonds — it's for anyone with something irreplaceable to protect. Over a lifetime, everyone accumulates items that matter: a passport, a title deed, legal correspondence, corporate records, a treasured photograph, or simply peace of mind. Whether you're an Emirati citizen, a Dubai resident, or a frequent visitor, a MySafe box gives you a private, secure place for whatever you value most.

To protect what matters from the things you can't control — theft, loss, damage, or simple bad luck. Once your valuables are in a MySafe box, you can access them any time you need to, knowing they're secure around the clock. It's peace of mind you don't have to think about until the moment you need it.

MySafe is a fully automated safe deposit box service — the first of its kind built to global security standards, with a level of privacy few providers can match. You alone control access to your box; our team never has visibility into what's inside. Optional insurance through Lloyd's of London is available whenever you'd like it, and every centre is designed to be discreet, convenient, and open 24/7.

We'd always encourage renewing on time — or better, enabling auto-renewal so this never becomes a concern. If a rental lapses without payment, MySafe reserves the right to restrict access to the box pending resolution, in line with our Terms & Conditions. We'll always provide reasonable notice before taking further steps.

Contact MySafe management immediately — this protects your box, and your insurance status if you've added cover. Replacement cards and keys can be issued once our security verification process is complete.

You can change your PIN at any time directly at the terminal. If you've forgotten it, bring a valid passport or ID to any branch, and our team will guide you through the additional security checks (biometric verification and your box key) needed to reset it.

Your box itself never leaves its unit — access to its contents is only ever facilitated under your agreed security conditions. In the extremely unlikely event you believe unauthorised access may have occurred, contact management immediately and we'll walk you through the steps to protect your assets and your rights.

Contact management immediately, and you'll be guided through an incident report and, if appropriate, an insurance claim. Since you alone control your card, PIN, and biometric access, unauthorised third-party access is exceptionally difficult — but we take every report seriously and will involve the appropriate authorities where necessary.

If you've added insurance and experience a loss, contact management immediately and you'll be provided with an insurance claim form. MySafe will assist by reviewing access history, any signs of damage or unauthorised entry, and the physical status of your box and its unit, to help support your claim.

This is extremely rare, but we have protocols in place for every scenario, including access for authorised personnel under secure conditions if something unexpected occurs. We don't publish the specifics of these protocols for security reasons, but any resolution is handled as quickly as possible.

Once MySafe is notified via a death certificate, access to the box is frozen pending confirmation from the appropriate court-appointed executor or nominated representative. The contents form part of your estate and are handled in line with our Terms & Conditions and the relevant legal process.

We'd recommend registering a nominee in advance to make this process smoother for your family — our team can advise on how, at any branch.

Your box's contents are held on your behalf under our Terms & Conditions, and we cannot grant any party — including law enforcement — access without the necessary court order. If authorities have obtained the proper legal authorisation, we'll aim to notify you first and, wherever possible, involve you directly in the process, while cooperating fully within the law.